Shipping Policy
Legal Disclaimer
The explanations and information provided in this Shipping Policy are for general informational purposes only. They are not intended to constitute legal advice, and Elevate Performance makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of this information. You should not rely solely on this document to make decisions about your own legal obligations. If you require specific legal advice or assistance in drafting a customized policy, we recommend consulting with a qualified attorney.
Shipping Policy — The Basics
At Elevate Performance, we’re committed to providing our customers with a smooth and transparent shipping experience. This Shipping Policy outlines how we handle, process, and deliver your orders. By placing an order with us, you agree to the terms set forth below.
Our Shipping Policy serves as a clear framework to define the responsibilities and expectations between Elevate Performance (“we,” “us,” or “our”) and our customers (“you”). It helps ensure that all aspects of shipping — from order processing to delivery — are communicated and understood.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification once your order has shipped.
Please note that during high-demand periods, sales, or holidays, processing times may take longer. We appreciate your patience during these times.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Domestic Shipping (within the U.S.): 3–7 business days
International Shipping: 7–21 business days (depending on destination and customs clearance)
Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control such as carrier delays, weather conditions, or customs processing.
Shipping Carriers
We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery. The carrier will be selected based on your location and the most efficient delivery option available.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available after shipment.
International Shipping
We currently ship to select international destinations. Please be aware that your order may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. Elevate Performance is not responsible for delays caused by customs clearance processes.
Shipping Restrictions
Certain products, such as supplements or large fitness equipment, may be subject to shipping restrictions depending on your region or local regulations. If an item cannot be shipped to your location, we will notify you promptly and issue a full refund.